1. How to raise a complaint
Email support@osooindia.com with the subject “ManaMandal Grievance”, the relevant URL or record reference, a description of the issue, and your preferred contact email. You may also telephone +91 94416 44199 for general guidance. Do not send passwords, OTPs or complete identity documents in the initial message.
2. Matters we review
Complaints may concern impersonation, inaccurate business details, fraud, misleading offers or job advertisements, objectionable or illegal material, intellectual-property infringement, privacy incidents, access restrictions, payment disputes or an abusive account.
3. Initial handling
We will acknowledge and assess incoming complaints and apply applicable legal timelines based on the type of complaint and role of the Platform. Certain clearly unlawful, intimate, impersonating, child-safety or court-directed matters may require expedited action. An automated response is not a final decision.
4. Evidence and confidentiality
Provide enough details to identify the record or incident. We may ask for supporting evidence, authorization or identity verification as appropriate. We share complaint information only with persons who need it to investigate, respond or satisfy lawful requests.
5. Review and outcome
Depending on the facts we may correct data, request owner proof, limit contact information, suspend a listing, notify affected parties or refer the matter to an appropriate authority. We may reject unfounded or abusive complaints while keeping a proportionate audit trail.
6. Rights and appeals
If dissatisfied, explain your concerns and supply the reference number through the same channel. This does not remove any statutory appeal mechanism or consumer, data-protection, police or judicial remedy.
7. Formal officer designation
Where law requires a specifically designated Grievance Officer or contact person, the company must appoint and publish the authorized individual's current details through its governance process. A shared support mailbox alone should not be represented as a formally appointed statutory officer.
8. Emergency warnings
If there is immediate danger or suspected financial crime, contact local emergency, police or appropriate statutory services directly. The Platform helpdesk is not an emergency service.
9. Contact and office
OSOO INDIA INFOTECH PRIVATE LIMITED; support@osooindia.com; +91 94416 44199; 6th Floor, Prime Building, BP Raju Marg, Kothaguda, Serilingampally, Hyderabad – 500084, Telangana, India.
- Company
- OSOO INDIA INFOTECH PRIVATE LIMITED
- CIN
- U73100TS2026PTC213418
- Registered office
- 6th Floor, Prime Building, BP Raju Marg, Kothaguda, Serilingampally, Hyderabad – 500084, Telangana, India
- General contact
- support@osooindia.com
- Phone
- +91 94416 44199