1. Scope
This Policy governs payments made to the Platform for its own permitted services, including approved Gold listing entitlements, advertisements and other paid functionality. It does not govern a payment a visitor makes directly to an independent listed merchant or employer.
2. Prices and taxes
Before any payment is accepted, the applicable listing/scope, plan features, validity, renewal basis, discount, statutory taxes and total payable amount must be displayed. ₹599 has been proposed for certain Gold/one-Mandal options but the final commercial plan, taxes and service duration have not been conclusively approved for all packages.
3. Payment authorization
Online transactions are processed through approved payment providers, with status verified on the server. A checkout-success screen, bank screenshot or UTR alone is not proof of an activated entitlement. Offline cash/UPI/bank receipts require independent reconciliation and authorized manual approval.
4. Timing of activation
A completed payment may be followed by identity, compliance, eligibility and content review. A paid listing is not necessarily published immediately. If a payment has succeeded but an entitlement is pending, the purchaser may contact support with the order reference.
5. Cancellation before service
A customer may request cancellation through the listed support channel. The decision and any refund will consider what services have been supplied, what checkout terms were disclosed, applicable consumer law, and whether the requested package is eligible for cancellation.
6. Refund requests
Where an incorrect duplicate charge, confirmed payment failure with debit, service non-provision attributable to ManaMandal, or other legally required refund occurs, customers may request review with transaction and listing references. Eligible refunds are processed to an appropriate original payment route after verification and reasonable processing time; no universal non-refundable rule overrides statutory remedies.
7. Change of mind and completed work
For a personalized or substantially delivered promotional service, refunds may be limited only to the extent clearly disclosed and permitted by applicable consumer law. Mere absence of leads, impressions, ranking or sales is not, by itself, evidence of non-performance where no guarantee was made.
8. Upgrades and renewals
A Free-to-Gold upgrade must retain the same listing identity wherever supported and unlock only the purchased entitlement after verification. Any geographic expansion, renewal, new advertising placement or changed scope is separately priced and requires express authorization.
9. Refund status and disputes
We maintain payment references and appropriate audit entries. You may first raise a support ticket, then use any mandatory consumer or payment-provider complaint process. Nothing in this policy limits statutory refund, chargeback or grievance rights.
10. Contact
Payment support: support@osooindia.com; +91 94416 44199. Do not email complete card credentials, UPI PIN, passwords or OTPs.
- Company
- OSOO INDIA INFOTECH PRIVATE LIMITED
- CIN
- U73100TS2026PTC213418
- Registered office
- 6th Floor, Prime Building, BP Raju Marg, Kothaguda, Serilingampally, Hyderabad – 500084, Telangana, India
- General contact
- support@osooindia.com
- Phone
- +91 94416 44199